Sassy Jones Reviews
(Rated by 8 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
5.0
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.1
- Return Policy4.7
- Good Value4.3
- Customer Service4.7
- Shipping & Delivery4.3
Recent Customer Reviews (8)
Cheryl Smith
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Stephanie Lehrer
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Jordan Gandhi
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Zaïd Arnoldus
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Alexander Arngrímsson
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Felix Frankfurter
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Stephan Dreher
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Sebastian Hawkins
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Sassy Jones Pricing
Necklaces
$28 - $99
Handbags
$79 - $98
Beauty Collection
$28 - $40
Sassy Jones Pros & Cons
Pros
1
Variety of Payment Options: Sassy Jones accepts major credit cards (VISA, MasterCard, American Express, Discover) for payment.
2
Order Confirmation: Immediate order processing with a confirmation email containing the order number and purchase summary.
CONS
1
Limited Flexibility: Orders cannot be edited or canceled once placed.
2
Shipping Delays: Orders may take 5-7 business days to process and ship, with pre-order items having an estimated shipping timeframe at the time of purchase.
3
Return Policy Issues: Customers have reported difficulties with returns, including being offered store credits instead of refunds for defective or late items.
4
Customer Service Concerns: Multiple complaints about poor customer service, including manipulation, lack of accountability, and controlling behavior.
5
Quality Issues: Reports of defective products and poor quality items.
Sassy Jones Features and Benefits
Features
Variety of Payment Options
Sassy Jones accepts major credit cards (VISA, MasterCard, American Express, Discover) for payment.
Order Confirmation
Immediate order processing with a confirmation email containing the order number and purchase summary.
Payment Methods
Credit Cards: VISA, MasterCard, American Express, Discover. Third-Party Payment Methods: AfterPay, Klarna, ShopPay, Affirm, Sezzle, PayPal.
Order Processing
Orders are processed immediately and cannot be edited or canceled once placed. Pre-order items have an estimated shipping timeframe at the time of purchase.
Domestic Shipping
5-7 business days for orders over $99, $9.95 for orders under $99.
Expedited Shipping
Available for orders placed before 2 PM ET, Monday to Friday.
International Shipping
3-5 business days via DHL.
Return Window
15 days from delivery for online purchases.
Return Criteria
Items must be in perfect condition, unwashed and unworn.
Restocking Fee
15% for online purchases.
Customer Support
Contact via email at [email protected] for return, damage, or other issues.
Order Protection
Additional coverage for loss or damage to shipments; claims must be submitted within 2 business days for damage and 20 days for loss.
Foundation Initiative
The Sassy Jones Foundation supports women's health and wellness by donating a percentage of sales to projects like the Project Confidence Initiative in Kenya.
Rewards Program
Sassy Jones Rewards Program provides points for every purchase, redeemable for $5 and $20 off coupon codes.
Security
All payment processing adheres to PCI-DSS standards for security.
Warranty
Quality control and warranty against manufacturer defects; extended warranty available for additional cost.